At Regery, we strive to make the process of purchasing domains and services smooth and straightforward, including payments with cryptocurrencies. However, sometimes a crypto transaction might take longer than expected and exceed the allotted time window. If your transaction has expired but funds were successfully sent, don't worry — we're here to help you complete your order.
What to Do If Your Crypto Transaction Has Expired
If you encounter a situation where your transaction time has expired but you have already completed the payment on the blockchain, follow these simple steps:
1. Contact Regery Online Support
Reach out to our online support team as soon as possible. You can find the live chat option on our website at regery.com.
2. Provide the Success Link to the Crypto Transaction
When contacting support, please provide a success link (also known as the transaction hash or TXID) that shows the payment was successfully processed in the crypto network. This will allow our team to verify your payment quickly.
Important: Ensure the transaction is fully confirmed on the blockchain before contacting support to avoid delays.
3. Verification and Order Completion
Once our support team verifies the transaction on the blockchain, they will contact crypto partner to review and process your order manually. Such order can be accepted manually or refunded back to your crypto address.
Why Crypto Transactions Expire
Cryptocurrency transactions operate on decentralized networks and can sometimes take longer to confirm due to network congestion or selected transaction fees. Regery sets a payment window to ensure transactions are processed efficiently. If confirmation takes longer than this window, the transaction may be marked as expired on our system, even if it eventually succeeds on the blockchain.
Need Help?
Our support team is always ready to assist you. Don't hesitate to contact us with any questions about crypto payments or any other services.